This summary is for convenience. The full terms below apply.
GIGsorter is operated by Paul Adams trading as GIGsorter (ABN 72 206 243 757), based in Queensland, Australia ("GIGsorter", "we", "us"). GIGsorter provides business management software for event organisers, market organisers, event suppliers and similar businesses, built on a licensed white-label platform. In these terms, "you" means the person or business using GIGsorter.
By creating an account, starting a trial, purchasing a subscription or service, or continuing to use GIGsorter, you agree to these terms. If you accept them on behalf of a business, you confirm you have authority to bind that business.
GIGsorter is offered as a single plan, billed monthly (A$399 per month) or annually (A$4,389 per year, equivalent to one month free), unless a specific written offer states otherwise. Prices are in Australian dollars.
Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. There is no additional software charge for using any core feature included in your subscription. Some optional, third-party or usage-based services carry extra charges, as set out in these terms.
Your subscription includes access to the core features of the platform, which may include:
Features of the underlying platform may change over time (see clauses 14 and 25).
We don't charge per user, per contact or per event. This is subject to reasonable use, platform capacity, security requirements and limits imposed by our third-party providers. If your use is creating an unreasonable technical load or risk, we'll contact you to discuss options before taking action, unless urgent action is needed to protect the platform.
Your subscription includes 50,000 email sends per month, covering one-to-one emails, automated emails and campaigns. Unused sends don't roll over. Email sends above the allowance are charged at the rate our provider charges us, and that rate may change if our provider's pricing changes. Email validation and dedicated sending infrastructure are charged separately.
Some services are charged according to how much you use them, at the rates set by the underlying platform and its providers. These include:
These services are optional. We won't switch on a metered service without your authorisation, but once you or your users activate one, you're responsible for the charges it generates, including through automations and integrations. Provider prices can change, and we don't control them. If you're unsure what something will cost, ask us before you use it at scale.
Usage and billing tools in the platform are provided for convenience and may not update in real time. You're responsible for all activity on your account, including activity by your users, automations and integrations. If you're planning unusually high usage, such as a large SMS campaign, contact us first and we'll help you estimate the cost.
We may offer a free trial, currently 30 days unless an offer states otherwise. Trial length and conditions are shown at sign-up or in the offer. Usage-based charges may still apply during a trial if you activate metered services.
Unless stated otherwise, your paid subscription starts automatically when the trial ends if a payment method is on file and you haven't cancelled. You can cancel at any time during the trial. We may restrict repeat or multiple trials.
Founding pricing. If you subscribed under a founding member or founding customer offer, your locked-in subscription rate continues for as long as your subscription stays continuously active and paid. Your price is locked in; you are not, and you can still cancel at any time. If you cancel and return later, current pricing may apply. Founding pricing doesn't cover usage-based, third-party or separately quoted services.
Discounted plans. From time to time we offer discounted plans for particular customer types, such as independent artists or newly established businesses, as described in the specific offer. If your use moves beyond the scope of that offer, we may contact you and move you to the standard plan from a future billing period, with notice. We won't charge a higher price retrospectively.
You authorise us to charge your nominated payment method for your subscription, any usage-based charges and any optional services you purchase. Usage charges may be billed separately from your subscription. Please keep your payment details up to date. If a payment fails, we may retry it and contact you, and access may be suspended if payment remains outstanding (see clause 32).
You can cancel at any time. Cancellation stops your next renewal, and you keep access until the end of your current paid period. There is no cancellation fee. To avoid being charged after a free trial, cancel before the trial ends. Cancelling may end any founding pricing (see clause 10). Fees for guided setup or custom builds already started or completed are not affected by cancelling your subscription.
Subscription fees and usage charges are generally non-refundable for change of mind or non-use during a paid period, including unused parts of an annual subscription. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot be excluded. If you believe you've been charged incorrectly, contact us and we'll investigate.
We may change our plan, prices or features from time to time. We'll give you reasonable notice before a material increase to your subscription price takes effect, and founding pricing terms continue to apply. Usage-based rates are set by third-party providers and may change independently; we may adjust usage charges to reflect those changes.
Support is provided mainly through the platform's built-in help centre and training resources, and by email for questions about using GIGsorter. We aim to respond within a reasonable time, but support is not a 24-hour or instant-response service.
Your subscription doesn't include ongoing consulting, custom workflow design, data entry, website building, campaign creation or bespoke development. These may be available as guided setup or a custom build (see clause 16).
Self-setup. Every account includes the events starter setup and the Start Here guide, so you can configure your account yourself at no extra cost.
Guided setup and custom builds. If you'd like us to set things up for you, or build systems around your specific process, we offer guided setup, discovery sessions and custom builds for a separate fee. The scope, price, timing and payment terms for that work will be set out in a written quote or proposal, which forms part of your agreement with us once you accept it. Anything outside the agreed scope is quoted separately.
Custom work depends on information, access and decisions from you. Timeframes are estimates and may move if information or approvals are delayed. You're responsible for reviewing and testing completed work before relying on it.
Templates, the events starter setup, prebuilt workflows, email sequences, forms and sample terms are starting points. You're responsible for reviewing and adapting them to suit your business, your events and the laws that apply to you before you use them.
You're responsible for reviewing automations before switching them on and monitoring them afterwards, including who they send to, when, what they say, what triggers them and any charges they create. Automations shouldn't be your only safeguard for legal, financial, safety or compliance obligations, such as insurance, licensing or payment deadlines.
You're responsible for your own events and services and your relationships with your exhibitors, stallholders, suppliers and customers, including your prices, fees, refunds, cancellation terms, contracts, site allocations, service delivery, taxes, insurance, licences, safety obligations, consumer law obligations and communications. GIGsorter is not a party to your agreements with your customers.
You own the data and content you put into GIGsorter, including your contacts' details ("your data"). You grant us permission to host, store, process and display your data as needed to provide the service, which includes processing by our third-party providers. We handle your data on your behalf and in line with our Privacy Policy, and we won't use your contacts' personal information for our own marketing.
You're responsible for having a lawful basis and any required consent to collect, store and use your data, and for providing your own privacy notice to the people whose information you collect.
You must comply with all laws that apply to your communications, including the Spam Act 2003 (Cth). That includes obtaining and recording consent, identifying yourself accurately as the sender, including working unsubscribe options, honouring opt-outs promptly and keeping your lists clean. Providing the technology to send messages does not make GIGsorter responsible for the messages you send.
Keep your login details secure and control who has access to your account. Remove access for people who no longer need it, and tell us promptly if you suspect your account has been compromised. We may take reasonable protective steps, such as resetting access, if we believe your account is at risk.
You must not use GIGsorter to:
We may take reasonable action to protect the platform, our customers, our providers or our legal compliance, including suspending access (see clause 32).
AI features are optional and may carry usage charges. AI output can be inaccurate, incomplete or unsuitable, so review it before you send, publish or rely on it. Don't submit sensitive information to AI features unless you're satisfied it's appropriate. Information you submit may be processed by third-party AI providers.
GIGsorter relies on third-party providers, including the underlying platform and providers of hosting, email, telephony, AI, payments, integrations and domains. Those providers may change their prices, features, limits, terms or availability, and we may need to make changes as a result. We can't guarantee the continued availability of any particular third-party feature. Your use of a third-party integration may also be subject to that provider's terms.
We don't guarantee that GIGsorter will be available without interruption or error. Availability may be affected by maintenance, updates, internet connectivity, provider outages, security incidents or events beyond our reasonable control. Features may be updated, replaced or discontinued over time.
Before you cancel, export any data you need. After your subscription ends, your data may be removed from active systems in line with our retention practices, and we can't guarantee it can be recovered. You're responsible for keeping any records you're legally required to hold.
GIGsorter and its licensors own the software, platform, branding, templates, the events starter setup and other materials we provide, including improvements to them. Your subscription gives you a right to use them while your subscription is active; it doesn't transfer ownership. You must not copy, resell, redistribute, reverse engineer or commercially exploit our proprietary materials except as the law allows.
Custom builds. You own your data and your content in anything we build for you. Unless a written quote says otherwise, we keep the right to reuse general know-how, techniques and non-confidential workflow designs developed during custom work, including in templates offered to other customers. We will never reuse your data, your contacts' information, your branding or information you've told us is confidential.
Templates, sample terms, help materials, AI output and guidance from us are not legal, accounting, tax, financial, insurance or other professional advice. Get specialist advice where you need it.
We'll provide GIGsorter with due care and skill. To the extent the law allows, we're not liable for loss or damage arising from information you enter, automations or settings you configure or approve, your failure to monitor your account, unlawful use, failures of third-party services, your failure to keep records or backups, or your non-compliance with laws that apply to you. To the extent the law allows, we're not liable for indirect or consequential loss, including lost profits, revenue or data, and our total liability in connection with GIGsorter is limited to the fees you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.
To the extent the law allows, you agree to indemnify us against claims, losses and costs arising from your breach of these terms, your unlawful use of GIGsorter, or messages, content or data you send or store using GIGsorter, except to the extent caused by our own breach or negligence.
We may suspend or end your access if you seriously breach these terms, don't pay amounts owing, or if we reasonably suspect fraud, unlawful activity, a security risk or serious misuse, or if a law or provider requires it. Where practical, we'll contact you first and give you a chance to fix the problem. You can cancel your own subscription at any time (see clause 12).
We may update these terms from time to time. We'll give you reasonable notice of material changes, for example by email or in the platform. Minor corrections may be made without notice. The current version will always be published on this page with its last-updated date.
If something isn't right, contact us first and we'll do our best to resolve it. This doesn't affect your right to contact a regulator or dispute resolution body.
Our Privacy Policy explains how we handle personal information and forms part of these terms.
We may send notices electronically, including by email or through the platform. Please keep your contact details up to date. While you have an account, we may send operational, billing, security and legal messages even if you've unsubscribed from marketing.
These terms are governed by the laws of Queensland, Australia. Both parties submit to the courts and tribunals of Queensland, subject to any right you have to bring a claim elsewhere.
Entire agreement. Your agreement with us consists of these terms, the plan information on our website, our Privacy Policy, any specific written offer (such as founding pricing) and any accepted quote for guided setup or custom builds. If there's a conflict, a specific written offer or accepted quote applies to the extent of the conflict.
Severability. If any part of these terms is invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the rest continues to apply.
Paul Adams trading as GIGsorter
ABN 72 206 243 757
Email: [email protected]
Website: gigsorter.com